Call Center Information & Privacy Basics

Incidents of call center and help desk fraud are on the rise, putting the associated organizations at risk of compromise, laws suits, non-compliance fines and damaging publicity. Call centers and help desks are favorite soft targets of cybercriminals who know they can trick unaware staff into giving them valuable information and gain network access through their clever and effective social engineering tactics, to then steal data, make unauthorized transactions and commit a wide range of fraud. This training video covers red flags indicating such social engineering scams.